|Enter a keyword to search for answers eg. find information on Shipping Rates type 'Shipping' in the search field below.|
|Frequently Asked Questions|
Q. What are reward points and how do I use them?
A. Every product purchased earns reward points. 200 reward points are redeemable for a £20.00 off coupon which you can use as discount against a future purchase. To collect reward points, simply shop as usual and your points will be automatically added to your account. Please login to your account above to view or redeem your reward points.
Q. What name appears on my credit / debit card statement?
A. Your credit debit / card will be discreetly billed. There will be no indication of Adult DVD Site or that you have purchased adult products.
Q. My login is not working, how do I access My Account?
A. Ensure cookies are not blocked for adultdvdsite.co.uk and privacy settings are set to 'Medium-High' in 'Tools' > 'Internet Options' > 'Privacy' for Microsoft Explorer. Cookies are only used on adultdvdsite.co.uk to add browsing functionality. Also, particular care should be taken with similar characters eg. '1' & 'I' and '0' & 'O' of your Password. To login to your account, click here.
Q. How long will it take to receive my order?
A. Although we aim to dispatch all orders within 24 hours of purchase some products drift out of availability. In this case they will be marked as so on the product pages. All 'In-Stock' items will marked as 'ships immediately'. Which will be dispatched by Swiss Post & should arrive within 2-4 working days. We aim to dispatch 'On Order' items within 7 working days, though may take up to 28 days. If you wish to receive your DVD as soon as possible look for the 'In-Stock' text on the product page.
Q. Will you send my order in discreet packaging?
A. When you purchase from Adult DVD Site you can be assured that all orders are quickly delivered in discreet, plain cardboard boxes. There are no markings on your order whatsoever.
Q. What forms of payment do you accept?
A. All major Credit Cards and Debit Cards including Visa, MasterCard, Switch, Solo, Maestro, Delta & American Express. Sorry, we do not accept cheques, cash, postal orders or any other forms of payment.
Q. How do your guarantee my privacy?
Q. Will Adult DVDs play on my DVD player?
A. All of the titles we sell are 'Region 0', this means there is no regional coding and are playable worldwide. DVDs are formatted either PAL or NTSC and some old TVs may not be able to handle a NTSC signal, check your TV menu options and ensure it is able to accept both PAL and NTSC signals or you can set your DVD player to output a pseudo-PAL signal called PAL60 by flicking a switch on the back of the player or in the DVD player menu options.
Q. My DVD is updated as dispatch but has not arrived.
A. Once dispatched orders usually arrive within 2 to 4 working days from the date of dispatch, please be aware that due to circumstances beyond our control some orders may take up to 7 days due to delays in transit. All orders will arrive with you so your patience is appreciated in these circumstances